FREQUENTLY ASKED QUESTIONS

All our jewellery is made of sterling silver 925.

Sterling silver is an alloy consisting of 92.5% pure silver and 7.5% other metals like copper or zinc. This mix strengthens the silver and enhances its durability without affecting its appearance.

Most people are allergic to nickel, brass and copper. Nickle allergy may result in symptoms such as irritated skin and scabbing. Sterling silver is made from 92.5% fine silver, it the perfect hypoallergenic jewellery alternative. It is much less likely to cause an allergic reaction, however, in will be depending on which metal you are allergic to.

Yes, all our gemstone is 100% natural. Some may undergo enhancement and treatment. We will disclose if any gemstone is dyed. Further advance treatment will require advance equipment for identification.

If your gold or rose gold jewellery fades, we offer replating services in gold, rose gold, and white rhodium for both silver and gold pieces.

With age and usage, normal wear and tear does occur. Regular maintenance is key to keeping the lustre, shine, and colors of your precious metals and gems. Jewellery can last for years, even generations, if well taken care of. **General Care Tips:** - Your jewellery should be the last thing you put on and the first thing to take off. - Store jewellery in a clean and dry place; avoid storing under direct sunlight, heat, and dampness. - Avoid contact with any chemicals. Remove before showering, exercising, and swimming. - Use a soft polishing cloth to clean your jewellery. **Silver Jewellery:** Sésu Jewellery is made from 925 sterling silver, available in Gold, Rose Gold, and White Rhodium plated. This beautiful precious metal needs a little love and care to keep it at its best. We do not recommend wearing it in the shower, while exercising, swimming, or in direct contact with any chemicals as it will tarnish quicker over time. 925 sterling silver may react to the ozone and hydrogen sulfide in the air, causing it to tarnish. Perfumes, hair sprays, lotions, moisturizers, and profuse sweating can also cause quicker tarnishing due to the chemicals reacting with the silver. Tarnished silver will turn a darkish grey-black color and is most easily removed using a silver polish cloth. Regular cleaning will help keep your silver sparkling. If it loses its shine or color, it can always be replated. **Gemstone Jewellery:** Most gemstone jewellery responds well to mild detergent and warm water. Scrub them using a soft brush, preferably a baby brush with soft bristles. Avoid scrubbing too hard, as you may end up scratching the stone. Rinse the stone and dry it gently with a soft, lint-free cloth. Pearl and Malachite require extra care as they are softer compared to other gemstones. Gently brush with a damp cloth to avoid scratches and maintain luster.

To check your wrist size for a bracelet, follow these steps: 1. Wrap a flexible measuring tape or a strip of paper around your wrist, just below the wrist bone where you would normally wear a bracelet. 2. If using a strip of paper, mark where the paper overlaps and measure the length with a ruler. 3. Add 1-2 cm (0.4-0.8 inches) to the measurement for a comfortable fit, depending on how loose or snug you want the bracelet to be.

To check your ring size, follow these steps: 1. Wrap a strip of paper or a piece of string around the base of your finger. 2. Mark where the paper or string overlaps and measure the length with a ruler. 3. Use the measurement to find your ring size using a ring size chart or our sizing guide available on our website.

To check your necklace size, follow these steps: 1. Use a flexible measuring tape or a piece of string to measure the length around your neck where you want the necklace to sit. 2. If using a piece of string, mark the length and measure it with a ruler. 3. Refer to our necklace size guide on the website to choose the appropriate length for your desired style.

To find your bangle size: 1. Measure the widest part of your hand (around the knuckles) with a flexible measuring tape or a strip of paper. 2. If using paper, mark where it overlaps and measure the length with a ruler. 3. Use this measurement to find your bangle size using our online size chart or guide.

- We accept Credit Card payment for all international customer, kindly contact us at Whatsapp with your order number, we will be able to generate a secure online payment link for you. - Cash bank in via cash deposit machine or online manual transfer for Brunei customer - Account number is as provided : Place order on website → Bank transfer via BIBD or Baiduri Bank (within 24 hours or subjected to cancellation) → screenshot of proof of payment → email to sesu.jewellery@gmail.com with subject “Payment proof for order ____ " or Whatsapp us at +6737198080”

Feel free to reach out to us within 1 hour of placing your order and we will try our best to accommodate the change before the order is processed. Our team will get your order dispatched as quickly as possible, we are unable to guarantee certain changes, but we will try our best to help.

All sales are final, and we do not offer cash refunds. However, defective items will be replaced with a new one.

- We provide FREE delivery for order above BND50 within Brunei. - Domestic order: For order below BND50, you may collect your order at Box Of Craving at Kiulap Setia Kenangan 2 or we could also provide delivery with additional BND5 fee within Bandar area. Outside Bandar area, we will be using Pos Laju Service and it will take around 2-3 business days. - FREE shipping for all orders above BND100 to South-east Asian Countries (Malaysia, Singapore, Indonesia, Philippines, Thailand, Vietnam, Cambodia, Myanmar, Laos) - FREE International Shipping for the rest of the world for orders above BND250 - International shipment will be handled by EMS Speedpost, FedEx, UPS or DHL and a tracking number will be emailed to you once order is processed. It will take around 3-7 business days. We will not be held liable for any orders held at customs, or the subsequent cost to release the items. - For parcels that have been undelivered or returned to us, re-shipping charges will be set accordingly to customers. - There may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Sésu does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery. You may contact us in Whatsapp or email us at sesu.jewellery@gmail.com

We are not liable for any shipping fees incurred during the return and exchange process, unless for defective products.

Our 1-year warranty covers any issues with the elastic string of bead bracelets. We offer free restringing for one year from the purchase date. While wear and tear on silver jewellery isn't covered, we do offer repair services, including gold and white rhodium plating.

Only defective items can be exchanged and other reasons such as change of mind, wear and tear, malleable or tarnishing of sterling silver jewellery will not be entertained. *Do note that the nature of our sterling silver and gemstone jewellery is that it can be extremely malleable, the product can easily be bent back into shape & keeping jewellery dry is essential to avoid tarnishing. *Natural gemstone are unique and will contain inclusions, general inclusion such as feather along the surface from the inside is common.